Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you need further assistance, please message us through or Temu app live chat, email me at or call us at 1-88. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. To apply for a refund, login to the Temu app or with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit.
Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (). If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life.
Hello Gareth, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices.
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